Please read the information below before registering
NEW SCHOOL YEAR OR NEW USER?Scroll down to see our "Instructions for Getting Started." Even if you had a HotLunches account last year, you will need to set up a new one, as the accounts do not carry forward year to year.
FAQ
FORGOT YOUR USERNAME OR PASSWORD? Click the "Forgot Password" button on the black bar above.
MISSED A DEADLINE? Order deadlines are two weeks before the scheduled Hot Lunch Day. Due to supplier requirements, we are unable to accommodate late orders.
PLEASE NOTE:
We do not order any extras, so please do not send your child with money to purchase their lunch on the day of.
All lunches must be ordered ahead of time via this ordering tool.
Please do not call the businesses directly to add a late order.
NEED TO CHANGE OR CANCEL YOUR ORDER? Please contact us prior to the order deadline for the particular Hot Lunch via email at Sangster.hotlunch@gmail.com. Please be advised Hot Lunch orders cancelled after the order deadline are non-refundable purchases.
CHILD ABSENT? If your child is away, their food is not wasted. It is given to another child who is present on Hot Lunch Day. We are unable to provide refunds for students who are absent on a Hot Lunch Day and miss their lunch. Hot Lunch purchases are non-refundable.
If you would like to arrange for your child's lunch to be picked up on the day of, contact us directly via email Sangster.hotlunch@gmail.comwith your child's First and Last Name and Division Number. The lunch will be available for an in person, pick up at the office at or about 12:30.We would appreciate it if you could please make these arrangements prior to 10AM on Hot Lunch Day. We are unable to facilitate last minute arrangements.
ISSUE WITH AN ORDER?If an issue arises with your child's order, we encourage your child to speak up on the day of, to the adults in the classroom, so that we can resolve any issues immediately and ensure they have their proper lunch. If the issue is not resolved to your satisfaction, please reach out directly to the Hot Lunch Team at Sangster.hotlunch@gmail.com. PLEASE DO NOT CONTACT THE BUSINESS DIRECTLY.
REFUNDS
Please be advised Hot Lunch orders cancelled after the order deadline are non-refundable purchases.
Sangster PAC cannot provide refunds for children who are not in attendance on hot lunch days, or for lunch days that are cancelled due to circumstances beyond our control (e.g. blizzard, earthquake, job action, unplanned school closures). We will always do our best to reschedule cancelled lunches but otherwise thank you for understanding that all fundraising proceeds are used to fund school initiatives that benefit all students.
TAX RECEIPTS: You can find records and receipts for all of your orders for the current school year here in your account once you are logged in. The records contained within this program are cleared each year. So in June when the school year ends please ensure you have saved a copy of any of the receipts you need for the following tax year. We are unable to retrieve information and receipts for the past year once the system has been cleared.
INSTRUCTIONS FOR GETTING STARTED (Copy and paste these directions to a notepad so you can follow along while going through the set up process)
To use the system, you will be required to register and provide your name, phone number and email address. This site has an SSL Certificate to provide full security of your personal information, and only the information required to manage the fundraising / lunch program is required. The volunteer site administrator cannot access your password and you select your own user id.
To register for an account click on the “Click here to Register” link under the login box. This will take you to the registration form to create an account for your family. Each family will have one account and each student at the school will be linked to this account. Once you have created your account you will be able to login and edit your contact information and add additional email addresses to your account.
To register, provide other information as required to complete your registration. Once you have registered, you can immediately LOG IN.
To add any student to the system you must click on the “Add a Student” button to access the form. It is also possible to access these pages from the “PROFILE” menu by selecting “Manage Students” or “Add New”.
The “Student Administration” screen will allow you to specify your child’s name and select which class he or she is in. Once you have entered the information click the “Add New” button.
Once your students have been added to the system you can immediately place fundraiser / lunch orders for each student. The “Student Administration” screen will list all your registered students and the information about any pending, current or recent orders that have been placed for each student.
By clicking on the “Order” button you will be able to place or edit an order for the student. The order form will indicate the date range during which orders will be accepted. After the end date it will not be possible to place or edit an order. Once an order has been paid you will not be able to make any further changes to the order.
Once you have completed the order and clicked on the “Update Order” button you will be taken to a screen where all the orders for all of the current schedules are summarized. You can pay for all the outstanding orders by clicking on the “Payment” button. Payment should be made after all student orders have been completed.
